Return & Exchange Policy

The Return/Exchange policy described below applies only to online purchases made through www.showponyseattle.com

Returns and exchanges are accepted on items that have not been worn, altered or washed, and with all original tags attached. Return or exchange requests must be made within 14 days of the shipping date and accompanied by the original sales receipt. We have the right to refuse return of goods that do not meet Show Pony’s return policy requirements.

Non Returnable Items

“SALE” items or items purchased at a discounted price are FINAL SALES.

Final sales include jewelry, special orders, pre-orders, beauty products such as soaps and perfumes, items purchased with store credit.

Important Note:

Returns that were offered free shipping at time of order will have a $9.99 shipping charge deducted from the refund/credit.

When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or a mark. Avoid contact with perfume, deodorant, hairspray or water. Please take off all jewelry and watches prior to trying on to prevent potential snagging. Shoes must be returned with no signs of damage, wear or tear, and in the same original box with tags attached.

Please follow the instructions below:

1. Email us directly at helpmeshop@showponyseattle.com to notify us of your return. From here we can assist you and answer any questions or concerns regarding an exchange, merchandise fit, sizing questions, etc. If there are no questions to ask and you simply want to make a return, we will issue a Return Authorization Number.
   
2. Merchandise must be shipped securely, pre-paid and insured and must include the Return Authorization Number. We do not reimburse shipping charges and recommend using a service providing a tracking number. We can’t accept liability for items lost or damaged in transit back to us. Please ship to:
   
   Show Pony
   Att: Returns/Exchanges
   702 North 35^th Street
   Seattle, WA 98103
   
   
3. Once the merchandise has been received and inspected, a refund will be issued to the same credit card with which the original purchase was made. Shipping charges are not refundable. We will process your return as soon as possible, but please allow up to 7 business days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. If an item is returned without a Return Authorization Number, we will not refund you and you are responsible for the return shipping from Show Pony back to you.