Frequently Asked Questions
I cannot find the item I was looking for online.
If a product has sold out (in all sizes) then it will have been removed from the site. If some sizes are still available, the item will still be shown online, with the available sizes highlighted.
We do not currently stock our entire inventory on our website. If you are looking for a specific item, please feel free to call us at (206) 706-4188. We will be happy to try to track an item down for you.
How do I find out about the style, fit or fabric of a specific item?
Every style shown on our website has its own specific page - on that page, the style overview is provided next to the main image. Greater detail on fit and fabric is provided below the main description.
What credit cards do you accept and is the site secure?
We accept all credit and debit Visa, Mastercard and Discover. We employ regularly updated encryption technology to make sure your card details remain secure during the transaction. The information needed from your card to complete a transaction includes the main account number of the card, the expiration date and the additional CV2 number (the last 3 digits on the reverse of your card). Without all these details it is not possible to authorize a transaction. We never store your CV2 number. Neither do we store the rest of your card details once the transaction period is complete. The main account number is retained securely and encrypted for a short period, in case we need to refund money to your card following any returns you send back.
We will never show your full card details on a dispatch note or order confirmation. We show the last 4 numbers of a card so that you can identify which card you used to make the purchase.
When will you charge me for my items?
Payment is processed at time of order.
What if I would like to talk to someone before I place my order?
No problem, simply call us at (206) 706-4188.
Do I have to sign for my delivery?
For security, all packages shipped will require a signature on receipt. This way you can be sure that they will reach the intended recipient.
What are the benefits of setting up a 'My Account' on your site?
Creating an account will allow you to:
- Enjoy a much quicker checkout when you buy.
- Save many addresses and just select one when checking out, rather than typing in addresses each time you buy.
- Save the content of your shopping bag, in case you ever have to sign off before finishing your shopping.
- Update your personal details whenever it suits you (change and edit your name, e-mail, contact number, addresses at any time of day!).
If I set up a 'My Account' will all my personal information be safe?
What do I do if I forget my account password?
Don't worry! Click forgotten password on the "My Account" page. Simply enter your login and we will email your password straight away. You can change your password at any time in your "My Account".
What does your newsletter contain?
The content will be different each time we create one, but the type of news it will include will be details of new styles arriving in store or online and any design ideas surrounding them, new product ranges we are launching, events or promotions we are organizing in-store or events we are sponsoring externally, what the press is saying about us and, of course, when our sale starts, before it starts!
Show Pony Seattle
702 N. 35th Street
© Show Pony, Seattle, WA & Los Angeles, CA.
All Rights Reserved.
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Show Pony Los Angeles
8363 W. 3rd Street